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Customer Service Representative

Apply now Job no: 494653
Employment type: Regular
Location: Omaha, Nebraska
Categories: Customer Service

As a Customer Service Representative, you are responsible for handling incoming phone calls and being the primary customer interface for inquiries. Our service representatives inform and educate as well as serve as member advocate, building trust in our abilities and being the voice of the customer. By using established best practices, attending ongoing training and utilizing resources and tools you will serve as the expert to help navigate our members through the challenging world of health insurance. Our representatives must be talented, dedicated people who possess a passion for providing best in class service and want to make a difference in the lives of our member.

This position is full-time and will be based out of our Omaha Corporate Headquarters in Aksarben Village (1919 Aksarben Drive).  The starting pay is $16/hour ($33,280 annually) and the scheduled start date for training is May 13th.  All candidates need to be available to work a shift during regular hours of operation (7:30am-6:00pm) Monday through Friday.  Employees in the Customer Service Department enjoy a business casual dress code, that includes work appropriate jeans Monday through Friday!

What you'll do:

  • Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail.
  • Researches customer information utilizing appropriate systems, policies, regulations, procedures and other reference materials to effectively respond to and resolve customer issues.
  • Elevates sensitive customer requests when necessary.
  • Comply with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment, candidate is responsible to take initiative to stay current on policies and procedures required to support the customer and to ensure compliance.
  • Accountable to remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability.

To be considered for this position, you must have:

  • High School Diploma or Equivalent
  • Two years of experience in a customer service setting
  • The ability to demonstrate experience in servicing complex or sensitive customer issues.
  • Availability to work any assigned shift between 7:30 A.M. and 6:00 P.M.
  • The desire to work in a rapidly changing industry
  • The ability to thrive in a structured call center environment

The strongest candidates for this position will also possess:

  • Basic medical/dental terminology and contract interpretation is a plus
  • Previous experience in health insurance or related field

We strongly believe that diversity of experience, perspectives, and background will lead to a better workplace for our employees and a better product for our customers and members.

Blue Cross and Blue Shield of Nebraska is an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans

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