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Business Intelligence and Reporting Analyst

Apply now Job no: 494816
Employment type: Regular
Location: Omaha, Nebraska
Categories: Information Technology, Analytics

What you'll do:

1. Develop solutions to strategic business challenges through analytical techniques, including development of actionable insights for data driven decisions. This includes, for example, improve operational efficiency, mitigating risks and analyzing trends based on the analytics developed.

2. Create operational and ad-hoc reports and data extracts to support business processes and servicing.

3. Regularly monitors business performance indicators to identify opportunities for improvement.

4. Provides insight into how changes in strategy, process and technology will impact the business and monitor and share impacts with leadership and planning teams.

5. Generate insights, trends and actionable recommendations, leading to implementation of initiatives and projects across the Customer Support Center.

6. Utilize various tools such as SQL Server and Excel for data analysis and reporting as well as proprietary reporting tools integrated in business applications.

7. Participates in business and product requirements and specifications to make recommendations related to proposed solution.

8. Collaborate with internal stakeholders to understand the business problem, make recommendations and provide flexible and actionable data analysis.

9. Based on area of assignment may be responsible for the design, configuration, testing, implementation, enhancements, and support of department SharePoint sites to meet internal needs (process flow, content structure, information architecture, permissions, etc.)


To be considered for this position, you must have:

  • Bachelor’s Degree in Computer Science, Mathematics or equivalent job experience in business intelligence, reports development, data analysis, data integration or information management in a contact center.
  • Must be an advanced user in data pulling and manipulations tools such as Power BI, VBA Macros / Excel and SQL Server.
  • Previous SharePoint site management experience may be required based on assigned team.
  • Advanced skills in mathematics and statistical analysis required.
  • Strong oral and written communication skills needed.
  • Highly effective presentation skills.
  • Strong analytical, problem solving, collaboration and technical skills required.
  • Ability to translate complex data and analysis into business language.
  • The ability to meet or exceed the attendance and timeliness requirements of their departments.
  • The ability to work well in a team environment, and be capable of building and maintaining positive relationships with other staff, departments, and customers.

The strongest candidates for this position will also possess:

  • Health Insurance industry experience
  • Experience with dashboard development


We strongly believe that diversity of experience, perspectives, and background will lead to a better workplace for our employees and a better product for our customers and members.

Blue Cross and Blue Shield of Nebraska is an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans


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