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Service Technician I

Apply now Job no: 494910
Employment type: Regular
Location: Omaha, Nebraska
Categories: Information Technology, Customer Service

Blue Cross and Blue Shield of Nebraska (BCBSNE) is more than just an insurance company with a solid foundation; our sights are set on reinventing what health care can and should be. As the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, there’s no greater time for forward-thinking professionals like you to join us.

Our employees champion change and are inspired to transform the communities we serve every day. As a member of “the Blues Crew,” you’ll find purpose, opportunities and the support you need to build a meaningful career. Learn more about our culture and what makes BCBSNE such an exceptional place to work by visiting NebraskaBlue.com/Careers.

Our Information Services teams work with new technologies, designing and implementing highly-scalable, complex integrations that improve usability and increase performance. You’ll find opportunities rather than boundaries in this role!  We are focused on serving our customers, acting as trusted partners who deliver high-quality, effective solutions. We are positive, collaborative, committed, engaged and fun.

 

This position will serve on a highly collaborative team delivering infrastructure technology solutions for BCBSNE.  The position will focus on desktop service and support with tools such as SCCM, VMWare horizon and Office 365.  On this Agile team you will be focused on analyzing, engineering, implementing, administering and troubleshooting our infrastructure technology.  The scope of this position will also include effectively partnering with existing and prospective vendors.  You will be expected to support your team in Agile ceremonies and processes such as release planning, sprint planning, story writing, stand-ups, retrospectives, etc.  This highly empowered team environment will grant you great freedom to achieve while also demanding a high level of responsibility.

 

What you'll do:

  • Analyze, troubleshoot and provide administration for simple technical solutions with minimal mentoring while collaborating with team members.
  • Desktop support with SCCM, VMware horizon, and Office 365.
  • Demonstrate capability in more than one technology identified on the team tech stack. 
  • Follow best practices as defined by the team or Community of Practice (CoP). 
  • Fully engage in knowledge sharing within the team. 
  • Collaborate with Service and Delivery teams to understand, support and advocate for best practices in code deployment including auto deployment packages and change control.
  • Collaborate with Service and Delivery teams to understand and support application defects and issues. 
  • Collaborate and advocate with Service and Delivery teams to develop software solutions with an operations mindset including scalability, supportability and automation.
  • Collaborate with product owners and stakeholders to understand system requirements. 
  • Work with the team to decompose work and create or enhance stories and tasks.  Approach design and solutions with a user centric mindset.
  • Work to understand requirements, stories and tasks via discussion, clarifying questions and review of existing artifacts (code, models and documentation).
  • Support and believe in the value of sharing standards and best practices with the CoP and Enterprise. 
  • Embrace the CoP as an important part in developing our collaborative and innovative culture. 
  • Develop and encourage enterprise thinking and engagement. 
  • Active participation in a CoP that is aligned to your career goals and expectations.
  • Engage in a CoP to enhance skills and share knowledge gained.

 

To be considered for this position, you must have:

  • Bachelor's degree computer science or MIS and one year experience within the team technical stack and expert knowledge in some areas of the team tech stack.  An equivalent combination of education and experience may be substituted to meet this requirement.
  • The ability to meet or exceed the attendance and timeliness requirements of their departments.
  • The ability to work well in a team environment, and be capable of building and maintaining positive relationships with other staff, departments, and customers.

 

We strongly believe that diversity of experience, perspective and background will lead to a better workplace for our employees and a better product for our customers and members.

Blue Cross and Blue Shield of Nebraska is an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans

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