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Corporate Help Desk

Apply now Job no: 495008
Employment type: Regular
Location: Omaha, Nebraska
Categories: Information Technology

Blue Cross and Blue Shield of Nebraska (BCBSNE) is more than just an insurance company with a solid foundation; our sights are set on reinventing what health care can and should be. As the industry rapidly evolves and we seek ways to optimize business processes and customer experiences, there’s no greater time for forward-thinking professionals like you to join us.

Our employees champion change and are inspired to transform the communities we serve every day. As a member of “the Blues Crew,” you’ll find purpose, opportunities and the support you need to build a meaningful career. Learn more about our culture and what makes BCBSNE such an exceptional place to work by visiting NebraskaBlue.com/Careers.

The Corporate Help Desk position provides front line technical support via phone, ticketing systems, email, and in some cases, in person, to maintain the smooth operation of the organizations Information System environments.  This is a customer service role in a fast-paced call center environment requiring the ability to build positive rapport and credibility with internal customers. Responsibilities include initial assessment, research, and resolution of incidents and requests related to the use of application software products and/or infrastructure components.

What you'll do:

  • Provide prompt technical support to internal customer base on a variety of issues by responding to telephone calls, emails, and “ticket” requests.  Enters detailed, clear and consistent documentation into Incident/Work Order database
  • Assists in maintaining knowledge base, training and knowledge transfer among team members.
  • Actively supports Community of Practice (CoPs) associated with position and takes advantage of learning/training opportunities.

To be considered for this position, you must have:

  • High School Diploma or equivalent
  • 2 years’ experience in an IT/Corporate Help Desk, Technical Support, Incident Management or similar role having included: Phone, email & chat technical support, & ticket queue management.
  • Exceptional communication skills including experience corresponding with executive level leadership

The strongest candidates for this position will also possess:

  • Associates degree in Information Technology and/or MCSE certification
  • Experience supporting the use of Microsoft products including Windows 10 OS and Office 365 suite of applications and cloud services.  
  • Experience with administration functions within Active Directory and Microsoft Exchange
  • Familiarity with remote desktop support tools and System Center Configuration Manager (SCCM)
  • Knowledge of remote access solutions and multi-factor authentication products such as VMware Horizon and Microsoft Azure MFA
  • Mobile device management and assistance (iPhones, iPads, Android, etc.)
  • Experience triaging, troubleshooting and coordinating the resolution of a wide variety of technology/infrastructure issues raised by both internal business areas, IT Teams and/or external customers/vendors
  • 1 year of experience in a call center environment

 

We strongly believe that diversity of experience, perspective and background will lead to a better workplace for our employees and a better product for our customers and members.

Blue Cross and Blue Shield of Nebraska is an Equal Opportunity /Affirmative Action Employer - Minorities/Females/Disabled/Veterans

 

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